Making a Claim
We are sorry to hear that your pet has been ill and you need to make a claim. Your pet is always the main priority, and you should always seek veterinary assistance if needed.
Please contact our specialist claim teams to discuss any concerns you may have regarding a new or existing claim:
If your current policy started on or after 1st December 2024, please use one of the following options to submit a claim.
Call us on: 01285 626020
Or email us at: admin@trent-services.co.uk
Or write to us at:
Muddy Paws
Trent Services Admin limited
Trent House
Love Lane
Cirencester GL7 1XD
All claims should be submitted within 3 months of the injury or illness so that we can register your claim and commence the assessment.
If your policy started before 1st December 2024, please use one of the following options to submit a claim to Covea Insurance plc:
All veterinary treatment: 03301 348112 (option 2)
Alternatively, you can download a claim form here:
Return your claim form to the Freepost address noted on the bottom right corner of the claim form. Please don’t add anything else to the address, as this may delay the delivery of your claim.
VetsMediCover
Freepost PetAdmin
You can also return your claim form by email, please send to claims@petadminteam.com.
Keeping You Informed
We know how stressful the claims process can be! To help you keep track of your claim, we will send texts to your mobile. If your mobile number has changed, please let us know so that we can ensure that you receive these updates.